Privacy Policy

We take your privacy seriously. Here's the straight talk on how we handle your info.

Last updated: October 31, 2025

Look, we get it - privacy policies can be a slog. We've tried to keep this one readable and honest. At Emberion Stronghold, we're not in the business of selling your data or bombarding you with junk. We collect what we need to run the gym, keep you safe, and make your training experience better. That's it.

When you join Emberion Stronghold or use our services, we'll collect a few different types of info:

  • Personal Details: Name, email, phone number, address, date of birth. Basic stuff we need to set up your membership and get in touch.
  • Payment Info: Credit card details, billing address. We use secure payment processors, so your financial data's encrypted and protected.
  • Health & Fitness Data: Medical history, injuries, fitness goals, workout preferences. We ask because we genuinely care about training you safely and effectively.
  • Attendance Records: When you check in, what classes you're hitting, how often you show up. Helps us manage capacity and understand what's working.
  • Communication History: Emails, messages, feedback you send us. We keep track so we can follow up properly and improve our services.
  • Photos & Videos: Sometimes we take pics or videos during classes or events. We'll always ask first if we're planning to use them for marketing.

We're not collecting data for fun. Here's what we actually do with it:

  • Running Your Membership: Processing payments, managing your account, booking classes, tracking attendance.
  • Personalized Training: Your health info helps our trainers design programs that won't wreck you and will actually get results.
  • Communication: Sending class schedules, updates, special events, occasionally a newsletter if you're into that.
  • Safety & Security: Emergency contacts, medical conditions - critical stuff in case something goes sideways during training.
  • Improving Our Services: Analyzing attendance patterns, feedback, what programs are popular so we can keep getting better.
  • Legal Obligations: Sometimes we gotta keep records for tax purposes, liability protection, or regulatory compliance.

We won't sell your data to third parties. Period. That's not how we operate.

Yeah, we use cookies. Not the kind you eat, unfortunately. Here's the deal:

Essential Cookies

These keep the website functioning - remember your login, keep your session active, basic security stuff. Can't really opt out of these without breaking the site.

Analytics Cookies

We use tools like Google Analytics to see how people use our site. Which pages get hits, where folks are bouncing, that kinda thing. Helps us make the site less annoying. These are anonymized, so we're not tracking you personally.

Marketing Cookies

If you've visited our site, you might see our ads elsewhere online. That's retargeting. You can opt out through your browser settings or ad preference managers if it bugs you.

Most browsers let you control cookies through settings. Just know that blocking everything might make some features wonky.

We keep your info pretty tight, but there are a few situations where we share it:

  • Service Providers: Payment processors, email platforms, scheduling software. They handle data on our behalf under strict agreements.
  • Legal Requirements: If the law says we gotta hand over info - court orders, legal investigations, that sort of thing - we have to comply.
  • Emergency Situations: If there's a medical emergency, we'll share relevant health info with paramedics or hospital staff to keep you safe.
  • Business Transfers: If Emberion Stronghold ever gets sold or merged (not planning on it, but you never know), your data would transfer to the new owners.

Again, we're not selling lists to marketers or spammers. That's not our style.

Under Canadian privacy laws (PIPEDA and provincial regulations), you've got some solid rights:

  • Access Your Data: You can ask to see what personal info we've got on file. We'll provide it within a reasonable timeframe.
  • Correct Inaccuracies: If something's wrong in your profile, let us know and we'll fix it.
  • Request Deletion: Want us to delete your data? We can do that, except for stuff we're legally required to keep (financial records, liability waivers, etc.).
  • Opt Out of Marketing: Don't wanna get our emails? There's an unsubscribe link in every message, or just tell us directly.
  • Withdraw Consent: If you gave permission for something specific (like using your photo), you can take that back anytime.
  • File a Complaint: If you think we've mishandled your data, you can complain to the Privacy Commissioner of Canada.

To exercise any of these rights, just reach out to us at info@emberionstronghold.info or call (604) 755-3829.

We take security seriously. Your data's protected through:

  • Encrypted connections (SSL) for all online transactions
  • Secure servers with limited access
  • Password-protected systems for staff
  • Regular backups stored securely
  • Physical security at our facility for paper records

How long we keep stuff:

  • Active member data: For the duration of your membership plus 7 years (standard accounting practice)
  • Financial records: 7 years minimum (tax law requirement)
  • Liability waivers: 7 years after your last visit
  • Marketing data: Until you opt out or we no longer need it

No system's bulletproof, but we're doing everything reasonable to keep your info locked down.

Our website might link to other sites - social media, partner gyms, supplement companies, whatever. Once you click through to their site, this privacy policy doesn't apply anymore. They've got their own rules.

We try to only link to legit places, but we can't control what they do with your data. Read their privacy policies if you're concerned.

We might update this policy from time to time - new laws, changes in how we operate, whatever. If we make major changes, we'll let you know via email or a notice on the website.

The "last updated" date at the top tells you when we last tweaked things. Worth checking back occasionally if you're curious.

Got questions? Concerns? Want to exercise your rights? We're here to help.

Emberion Stronghold

2847 Granville Street

Vancouver, BC V6H 3J4, Canada

Phone: (604) 755-3829

Email: info@emberionstronghold.info

We'll respond to privacy requests within 30 days, usually way faster. If you're not happy with how we handle your privacy, you can contact the Office of the Privacy Commissioner of Canada.

Bottom line: We collect what we need, protect it properly, and use it to make your training experience better. No shady stuff. If you've got questions or concerns, just talk to us.